AI customer support bot or chatbot is a bot that answers basic questions of customers through a business messenger using AI. Some existing information and resources like FAQs is used by AI chatbots to answer customer queries. Also it can be trained for instant responses to customer questions using their preferred voice and tone. There are many AI Customer Service Companies that is working hard to improve the overall experiences.
AI bot like Intercom’s Resolution bot make it faster , consistent and efficient by suggesting relevant answers to customers before they even finish typing. Many companies or sites include chatbot features when they require multi lingual support , have multi channel support , possess 24/7 service , want to cut cost in customer service hiring but finding a more effective support team.
Virtual assistants or Chatbots are conventional AI customer service platforms. Many enterprises like Facebook , Apple , Microsoft , Google are readily engaged in building chatbots that can respond to their customers queries and problems and scale the quality of their customer service. These Virtual assistance can store unlimited amounts of data, predict customer behaviour all in right time. Today, humans and AI based bots can collaborate to optimize relation and interaction with customers and it can be applied in ways like enhancement of human capacities and augmentation of human intelligence
AI customer service companies
Competition of providing great customer service by different companies evolved recently due to an increase in interest in AI service by organizations. Data of around 2.5 quintillion bytes are collected each day. Unfortunately , it is nearly impossible practically to analyse this data that’s the sole reason many organisations are relying on AI technology. In a study we found that 90% of the world’s leading level of customer satisfaction companies uses AI tech. To improve customer service experience. Some of the companies working on providing AI support system are
The Watson assistant- an IVR system and NLP technology that changes the way of customer service interaction is provided by IBM. The IBM company states that it could reduce the need for human speakers to answer customer inquiries quickly. They possess one of the most advanced AI customer service solution environments. They provide Voice gateway for the latest intelligent solution in their marketplace.
Amazon is not just one of the biggest online merchants but they possess a strong grip in providing intelligent solutions. Amazon Web Service has invested heavily on Machine Learning and AI in the last few years making customer service smarter than ever before. It offers service in enterprise that ranges from Amazon polly that turns speech into lifelike speech to Amazon Lex which provides deep learning and NLP functionalities.
They provide AI softwares that helps business of varying size deliver better customer service across the globe. They create custom made chatbots , ML tech. Etc. The chatbots are customly created over the needs of individual.
They create custom chatbots from scratch of developers helping brands of all sizes. In the intelligent market their creation Amelia bot has been rated the most capable virtual agent. Companies ranging from retail , banking to healthcare , insurance can upgrade their customer conversation by using IPSoft’s Amelia.
Observe.AI is a company that is aimed at making the call centre agents more efficient at their work. The intelligent voice AI can aid the agent working at the call centre to be more informed and effective at their job by providing a platform for real time feedback features, addressing customers grievances and suggesting the next best action plan. Through NLP and comprehensive understanding it has features of listening to real time call streams and providing real time suggestions for better customer experience.
Persado intakes a unique combination of words and just the right marketing language to bond with the customers. Persado’s products create natural language from the derived AI-enhanced message machine breaking the creative marketing algorithm to its basic units. Through applied intensive calculations to your content to ensure the apt online message through the brand’s voice. The Persado AI is constantly evolving through gaining numerous insights about how the businesses resonate through marketing throughout the world. This distinct feature of Persado enables it stand out from the rest not only due to their marketing techniques and also their ability to create chatbots , FAQs and customers scripts.
AI Customer service software
Some of the best artificial intelligence softwares are
1. DEEP VISION
- It recognizes facial features from photos and video
- Detects target locations by facial matches
- Facial recognition and detection
- Things are done at a rapid pace
- Integration of Multilingual Virtual Assistance
- The software provides a flawless transcript
- Includes search using voice command
3. GOOGLE CLOUD MACHINE LEARNING ENGINE
- Along with several version models can be managed by users
- Command line tools like g-cloud is included to manage version and model
- Cost-effective chatbots is created
- Benefits of automated replies on absence of agent
- Relieve screening process
5. AZURE MACHINE LEARNING STUDIO
- Serves as professional’s interactive workspace
- Data can be transformed and analyzed using data manipulation
- Drag and drop analysis modules
- Data can be prepared by R scripts
6. TENSOR FLOW
- Ideal for multidimensional array
- Excellent support for concepts like machine learning
- CPU and GPU computing benefits
- Wide ranges of machines can be computed
- Runs on bing search engine
- Compatible with Xbox , IOS , Window and Android
- Uses multiple languages
- Voice input feature
8. INFOSYS NIA.
- Includes advances AI
- Comes with automation compatibility
- It can reuse , capture and process knowledge
- Used as machine learning tool
AI Customer Services has evolved the marketing strategies used worldwide, making it more effective, customer-oriented and futuristic. The leading names in the field have already been embraced and significantly progressed in the use of this technology. Let us know your thoughts on AI Customer Services, and do you feel that it would bring about a shift in today’s marketing business?